Got some FAQ-ing questions for us?
Q: I heard the Rescue is closing, what happened?
A: Not closing, we just took a well-earned break from activity from May 2024 to May 2025, and we’re taking the opportunity to optimise and refine our practices before reopening! Read the announcement here: - RRH is taking a break!
Q: Is the rescue accessible?
A: While the rescue doesn’t have a physical location, we are focused on ways that any future iteration of RRH can continue to be an inclusive, supportive and accessible environment for the community to get involved in. If you have accessibility requirements when reaching out to the team, let us know so we can make the necessary accommodations.
Q: What do you do?
A: We have taken in rats needing homes, getting them all happy and healthy with vet care and a lot of love, and then find them permanent homes! We have and continue to maintain a strong focus on educational work, and work with the community and other organisations to improve the quality of life for rats and mice through education. How we deliver on our mission is absolutely evolving at the moment and we encourage you to stay connected with us via Discord or the #RRHFamily Community Hub as these are good sources official announcements from the rescue in addition to being a lovely community space.
Q: Where are you located?
A: The rescue has converted to a decentralised model, with hopes to establish fosters across South East Queensland! This means there is no longer a physical space where all the rescue rats live.
Q: When and how can I come and visit?
A: Following the restructure, we do not have a physical, brick & mortar rescue space to visit.
Q: Oh my gosh, how do you afford it?
A: When the rescue started in 2017 it was primarily funded out of pocket by Grover and Chris. The transition into being self funded started picking up speed in 2019 as we built an incredibly supportive community around us and became lucky enough to have several companies working with us. Community donations make up the largest part of our resources, both monetary and not.
In the last two years we have made even more incredible community relationships and received sponsorships from some fantastic companies which has helped us immensely (See a list of our partners and sponsors here). Our awesome team of volunteers resell cages and accessories that are donated and they sew and sell hammocks. We also work with some amazing artist contributors who create and sell art and merchandise both onsite and online.
We are 100% volunteer run so every dollar we receive goes directly to the care of our residents.
As of 2022, we are an ACNC Registered Charity with deductible gift recipient endorsement which means eligible donations to our rescue can be claimed as part of your annual tax return! We wouldn’t be able to do this without the support of our vollies, sponsors, partners, and community members.
Q: Can I claim donations on my tax return?
A: Yes! We are an ACNC registered charity with deductible gift recipient endorsement, this means eligible donations to our rescue can be claimed as part of your annual tax return! Please send any queries to treasurer@rachiesratirementhome.com
Q: What are your euthanasia policies? Are you a no-kill shelter?
A: Euthanasia in a rescue should only ever be done for quality of life purposes. We promise to NEVER euthanise an animal for lack of space or for being 'unadoptable', we never have and we never will. Our euthanasia criteria are:
For health: Only when an animal has or is approaching low quality of life and all viable treatment options have been exhausted.
For temperament: Only when an animal has shown to be so temperamentally unstable and unhappy that there is no way to maintain an acceptable quality of life without endangering other rats or human carers.
Q: How do you cope with caring for so many old rats? Aren't the constant losses crushing?
A: It never gets easier to lose an animal, all you can do is get better at understanding and coping with it. Some rats certainly hit harder than others, often the most difficult are the enexpected losses, the long term permanent residents, or new arrivals dying from poor living conditions that we can't save. In a practical sense, having a rescue Health Officer and an experienced social worker on the team is an unbelievably valuable thing, they keep the mental health of our team in check and help talk us through difficult losses. Personally (it's Grover speaking here) I always ask myself the same thing my Dad used to ask me as a young kid when I'd lose a pet mouse: "Did you do your best every day to give them a good life? Well then, they're a lucky animal to have had you. Miss them, be sad if you need to, but you don't have anything to regret."
Q: Which vet do you use? Who can you recommend?
A: We are working on a collated list of rat-savvy vets, but we have worked with several wonderful vets, including…
The team at The Unusual Pet Vets Jindalee clinic, who are a specialist exotic clinic.
Dr Michelle, who recently relocated from Vetkind Arana Hills to Sherwood Vet Practice
Dr Nishma at OurPet Capalaba
Q: Do we freight?
A: No we don't unfortunately! Being able to support you and your ratties for as long as it's needed is important to us. Sometimes life throws a curveball so bad that people literally can't care for their pets any more. And rarely, issues arise later in a rat's life with health or temperament that mean they just aren't safe where they are, eg. hormonal aggression arising in a rural area where no vets are able to neuter. We are always happy to recommend places all over Australia, and there are so many other ways to support the rescue from afar.
Q: Help! I need medical advice!
A: Please go to your vet! If you're just looking for more context on a possible issue, try searching RatGuide, which has a lot of helpful information.
Q: Are you pro or anti breeder?
A: The conversation is not black and white, I'd say we're in support of breeding when it's done for necessity or the benefit of rats! The reality is that thanks to poor breeding, many rats suffer from genetically poor health, and that's something no rescue can help, only good breeding. So we support ethical, health and temperament focused breeders, and we want to educate unethical ones.
We NEED good, ethical and health/temperament focused breeders because:
Good breeding is the only way to improve genetically based health and therefore better quality of life for our rats. No rescue can help rat genetics other than by educating and being educated.
There are so few rat rescues in Australia. Without ethical breeders, most owners would be forced to buy rats from pet store "puppy mill" situations or feeder breeders who don't select for safe and happy pets. Not the kind of thing we want to encourage.
Rats and mice are an important food source for zoos and native wildlife rehabilitators, as well as reptile owners. Feeder rats are NOT going away whether we like it or not, meaning we need to advocate for good welfare and treatment for the rats WITHIN these systems, not just for our pets. It is more helpful to the rats if we promote and educate ETHICAL, HUMANE feeder producers and push business away from neglectful ones.
What we DON'T NEED, and what is damaging to animal health and welfare:
Backyard breeders throwing rats together for fun and profit - creating animals with nowhere to go.
Ratteries who "breed for the bench", selecting for aesthetic at the EXPENSE of health and temperament for the sake of winning ribbons and accolades. You can select for pretty rats while still prioritising the right things, but creating animals who only exist to be shown is unethical.
Mass production breeders who supply pet stores or the public without good education on selection and low quality control - when profit is the goal, rats aren't held back often or long enough to select against health issues and temperament problems down the line.
Feeder producers who don't treat rats and mice as animals during their lives. All animals should be treated humanely and with good animal welfare no matter what their purpose, and if being used to feed another creature, humanely euthanised with the same regard as any other rat, and NOT sold for live feeding. Good animal welfare can absolutely be achieved on a mass scale, it's just a matter of willingness to do so.
Q: What’s the youngest rat I can adopt?
A: We do not adopt out rats who are younger than 8 weeks old. This allows us to best screen for health and temperament issues and socialise them with adult rats to teach them important rattie social skills. We want to give them the very best start in life so we ensure that they are happy, healthy, well socialised, and ready for their furever homes before we adopt them out.
Q: Do you also rescue and re-home mice?
A: Unfortunately we don’t have the capacity to rescue and rehome mice. We focus our attention on making sure we are able to provide the best care we can to rats and that has meant limiting our services.
We have a few suggestions that might help if you are looking to rehome a mouse. The Queensland Rodent Fanciers can sometimes direct you towards people who can help and you could also try a local mouse Facebook group (you’re welcome to copy/paste our adoption application form when screening people who are interested in adopting your mice from you, so you can be more confident they’re going to a good home.) Otherwise we recommend you contact The Animal Welfare League.
Q: What should I feed my rat?
A: Short answer: Go get a fortified rat pellet, Vetafarm Rodent Origins is a safe bet, other safe options include Science Selective Rat food, Lauke Mills, and Oxbow Garden Select (ONLY for rats over 8 months).
Long answer: Check out these posts on our blog - Rat Feeding Series: Part 1 and Part 2
Q: I’m new to rats, what kind of cage do I need?
A: There are a few factors that go into making a great cage, the size, layout, hides, hammocks, food and water access, and enrichment are just some of the things that are important.
We highly recommend reading this brilliant post from The Liberty Foundation. It is an excellent resource to guide you on setting up a great cage.
As a rescue we also often sell appropriate donated cages as fundraising. Let us know if you would like to purchase a cage when you adopt your new rats and we will do our best to find you a cage that suits your new mischief (or gives extra space to your existing floofs). Getting a great deal AND supporting the rescue in one!
Q: I found a wild rat, will you take them?
A: We are a domestic rat rescue. While you will sometimes see wild rats featured on our socials we do not have the capacity to rehabilitate and house wild rats.
If you find an injured or sick wild animal or abandoned babies, please contact a registered wildlife carer! We have about 60 native rodent species in Australia which need to be identified and cared for by a registered carer, as well as two very prolific invasive rat species and one invasive mouse species which unfortunately can look identical to native rodents as babies. You can also contact you local vet as they may be able to offer assistance and humane euthanasia if required in the case of invasive species.
Unfortunately once hand reared, invasive wildies cannot be released back into the wild - if you choose to hand rear, be ready to commit to keeping them for 2-4 years!
Please note:
This section refers to wild rats. Not abandoned domestic animals. If you find domestic rats in need please contact us.
Q: I have other questions, or suggestions for topics to cover!
A: Fantastic! Use the search function to make sure we haven't already tackled it, and then feel free to get in touch via email at hello@rachiesratirementhome.com